Morris Automated Information Network
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Ticket Information
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Subject
Description
Status
Open
Escalated
Closed
Held
For PC and Polaris Issues Only
PC/Printer Make and Model
Dell Service Tag if applicable
Date and time that issue occurred
Error message if applicable
Troubleshooting steps taken if any
Additional Information
Contact Name
Library
-None-
Bernards Twp
Boonton
Butler
Chathams
Chester
Denville
Dover
East Hanover
Florham Park
Hackettstown
Harding
Jefferson Twp
Kinnelon
Lincoln Park
Long Hill Twp
MAIN
Madison
Mendham Boro
Mendham Twp
Montville
MCL
Morris Plains
Morristown/Morris Twp
Mountain Lakes
Mt. Arlington
Mt. Olive
Parsippany-Troy Hills - Main Library
Parsippany - Lake Hiawatha
Parsippany - Mt. Tabor
Pequannock
Randolph
Roxbury
Riverdale
Rockaway Boro
Rockaway Twp - Main Library
Rockaway Twp - Hibernia
Washington Twp
Wharton
Whippanong
Category
Computer Issue
Google Suite
Network and Internet
Envisionware
MAIN Websites
Polaris
Cataloging
Digital Resources
-None-
Sub Category
COMP - Staff
COMP - Public PC
COMP - Laptop
COMP - Printer
GGL - Password Issue
GGL - Account (Add/Remove)
GGL - User (Add/Remove)
GGL - Email Issue
GGL - Google Drive Issue
NET - Install Equipment
NET - Public
NET - Staff
NET - Wireless
ENV - PC Reservation
ENV - Wireless Printing
ENV - In-House Printing
ENV - Shutdown Times
WEB - Staff Website
WEB - Public Website
PLS - Configuration
PLS - Function
PLS - Reports
PLS - Receipt Printer
PLS - Self-Checkout
CAT - New Request
CAT - Update Request
CAT - Correction
CAT - Question
DIG - cloudLibrary (3M)
DIG - Consumer Reports Online (as of January)
DIG - Gale Business Plan Builder
DIG - Rbdigital (Zinio)
DIG - Tumblebooks
DIG - SIP2 Authentication
-None-
Priority
-None-
Critical
High
Medium
Low
Due Date
Department
Channel
Twitter
Phone
Facebook
Email
Web
Chat
Forums
Feedback Widget
Word Verification
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